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Press Releases

Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform | Channel Dive
Press Releases

Freshworks to Deepen its IT Service and Operations Portfolio with Acquisition of FireHydrant’s AI-Native Incident Management and Reliability Platform | Channel Dive

Freshworks Inc. (NASDAQ: FRSH) announced it has signed a definitive agreement to acquire FireHydrant, a provider of AI-driven incident management software. The acquisition combines Freshservice's IT Service Management (ITSM) with FireHydrant's core IT Operations Management (ITOM) to form a unified AI-native ServiceOps solution, designed to streamline operations, proactively prevent disruptions, and ensure superior IT service reliability. The transaction is expected to close in the first quarter of Freshworks' fiscal year 2026, subject to customary closing conditions.

New Era Technology Promoted to Genetec Unified Elite Partner Status | Channel Dive
Press Releases

New Era Technology Promoted to Genetec Unified Elite Partner Status | Channel Dive

New Era Technology announced its promotion to Genetec Unified Elite Partner status in the US, a distinction held by a select group of partners. The new status reinforces the company's position in integrated security, video surveillance, and access control, and will extend its Genetec partnership into new international markets.

e4n Launches Its U.S. Platform Through Partnership with Katalyst | Channel Dive
Press Releases

e4n Launches Its U.S. Platform Through Partnership with Katalyst | Channel Dive

e4n has partnered with Katalyst to launch its first U.S. platform company, marking a strategic entry into the American managed services and cybersecurity sector. Katalyst will retain its brand, leadership, and client-first approach under CEO Luke Johnson, who will continue to lead the company. The partnership aims to enhance Katalyst's capabilities in cybersecurity, automation, and AI-enabled workflows while preserving its local strengths.